Frequently Asked Questions

Public sessions (weekends and school holidays) can be booked on the day, or you can make an even bigger saving by booking your activity in advance via our online booking system (this link will open in a new tab.)

or by calling our booking office at Lea Green Centre on 01629 534561.

Private sessions can be booked during these times as well as Monday-Friday term time by appointment by schools, corporate teams and for parties. Please call our booking team on 01629 534561 for a private group booking or visit us in person at Skyline at Markeaton Park.

Pay for a session in advance by credit or debit card by calling our booking team on 01629 534561 or you can pay by cash or card on-site at Skyline at Markeaton Park.

For all bookings please bring along your booking confirmation to show the team before you start the session. You can print out the confirmation you will receive by email or show it on a mobile device.

You need to be at least 1.1 metres tall to experience the course.

Children under 12 need to be accompanied by a supervising adult for all public sessions, there is no minimum age requirement, just a minimum height and size requirement. This is in order to ensure that all harnesses and safety equipment are a required fit.

Please note that our belay system can carry a maximum weight of 130kg

Participants must wear closed-toe and flat footwear such as trainers to protect their feet during the activity (bare feet, sandals, flip flops, high heels and ‘crocs’ are not suitable). All jewellery, watches and badges must be removed prior to the activity for safety reasons.

Whilst there is inevitably a risk of injury when undertaking such activities, all participants receive a safety briefing from a trained instructor at the start and any risk of injury has been minimised to the best of our ability. Our Instructors are all fully trained and qualified and we use state of the art well maintained equipment to ensure your well-being. Derbyshire County Council Outdoor Education Services are fully insured, we hold £50m of public liability insurance covering all of our activities.

If you’re worried about your knees knocking and your heart racing – never fear; we will be there to help support you. We always offer adventure that’s challenge through choice and never pressure people into doing activities they don’t wish to. However we are proud to have helped lots of people overcome their fear of heights. Why not give it a try – you might surprise yourself!

Each session is for 90 minutes including briefing and kitting up. We will ensure that you have minimum of 60 minutes on the course. (Please note we ask you to arrive 15 minutes before your session time to ensure you can complete all paperwork and receive an induction and briefing. We reserve the right to refuse entry to individuals or groups who are late for sessions and not in a position to get the required safety briefing).

Accompanying spectators, adults or children are free and can watch sessions from the spectator area.

Dogs are permitted in Markeaton Park if they are under reasonable control and you pick up after them. Dogs are not allowed in some areas of the park including the Mundy Play Centre and within the actual high ropes course.

Skyline high ropes adventure is open to the public on Saturdays and Sundays from 10am to 5pm and Monday to Friday term time by appointment for schools, students and parties. The course is also open to the public Monday to Friday during Derbyshire school holidays from 10am to 5pm. Please contact the high ropes course team to book a session outside of these hours by calling us at our booking office on 01629 534561

Sessions can be booked on the day or you can make a saving by booking in advance.

We accept bookings up to 12 months in advance.

Please arrive at least 15 minutes before your session start time, in order to have enough time to complete the paperwork and to go through a full safety briefing.

Skyline high ropes adventure is set within Markeaton Park, Derby, next to Mundy Play Centre. Find it on a map of the park here. (this link will open in a new tab.)

There is a car park next to Mundy Play Centre which includes disabled parking bays and can be reached via Markeaton Lane, postcode DE22 4NH. The Markeaton Park website includes information about current parking charges, find out more here. (this link will open in a new tab.)

Yes, the nearest toilets, including accessible toilet facilities, are at Mundy Play Centre approximately 250m away along with kiosks offering hot and cold drinks and there are also toilets at the Markeaton Craft Village approximately 600m which also has the Orangery Café which offers a wide variety of meals, drinks and snacks. For further information, visit the Markeaton Park website here. (this link will open in a new tab.)

Participants are welcome to store personal belongings in the small lockers (suitable for wallets, mobile phones, jewellery, etc.) located in the briefing area for the duration of the session. However, use of this storage is at the owner’s risk – Derbyshire County Council and its employees are not responsible for these belongings.

No, unfortunately cameras and phones are not allowed on the course for your safety, and to increase their lifespan (phones and cameras don’t do well when dropped on a ropes course!)

We can’t offer a refund but you may be able to change your booking if it’s more than 72 hours away, (changes will be subject to an admin fee). Please read our booking Terms and Conditions here. (this link will open in this tab and navigate away from this page.)

 

High ropes courses are still safe and as fun in wet weather. The course will still be open unless there are safety implications linked to adverse weather such as lightning, ice or snow.  In the event the weather conditions involve either stopping or cancelling pre-booked sessions we will contact you to arrange another session or to refund your activity cost.

The course has limited access for wheelchairs and or people with mobility issues. We do have a specially designed and adapted course at our Lea Green site near Matlock which is fully accessible and equipped with hoists. (Please contact Lea Green Centre for further details and information Tel: 01629 534561)

If you are pregnant it is vital that you speak to your midwife before participating in any activity to ensure that you would be safe to do so. We advise pregnant participants to only participate if they have medical approval.

Yes. As Skyline is operated by Derbyshire County Council there is both employers and public liability insurance in place.  We do not provide cancellation or personal insurance however, therefore schools, groups and individuals wishing to insure against personal injury, cancellation, loss or damage and ill heath are advised to take out appropriate insurance.

Yes. Whilst not required for an artificial climbing structure, as a provider delivering a wide range of adventurous activities for young people, we are required in law to be inspected and assessed by the Adventure Activities Licensing Authority (AALA) on the safety and quality of our provision. Our license number is L14111/R1598. All of our supervising instructors are nationally qualified, as well as being trained in first aid.